Dallas Law Firm

Scott & Scott is a leading national law and technology services firm dedicated to helping senior executives assess and reduce the legal, financial and regulatory risks associated with IT compliance management.

Scott & Scott is trusted by large enterprises, mid-market companies and vertical market leaders in a variety of industries including architecture, engineering, financial services and energy. These companies rely on Scott & Scott for superior, unbiased legal and technology services for IT compliance.

The firm has a broad base of in-house technical resources but has chosen to outsource the management of its mission-critical servers to TecWatch because of 24x7 monitoring and the quick response from TecWatch employees.

"TecWatch takes care of our network so that we can focus on our clients and their needs," states Rob Scott.

Property Management Company

Can a small company provide real-time data to employees scattered at more than 70 locations? Alpha-Barnes Real Estate Services does, with the help of TecWatch. Alpha-Barnes manages commercial real estate properties throughout Texas. TecWatch has managed and supported the company’s IT functions through a decade of substantial growth.

Most of Alpha-Barnes’ 250 employees work remotely, at the more than 70 properties managed by the company. This makes it challenging for Alpha-Barnes to provide real-time data, on-site support and help desk support for end users.

To solve this problem, TecWatch has:

• implemented virtual private network (VPN) solutions and the Microsoft Terminal Server platform, which provide seamless remote applications and e-mail to the remote workforce. TecWatch also installed Cbeyond’s dual T-1 lines at the Alpha-Barnes corporate office, which provides ample bandwidth for inbound and outbound network traffic.
• provided help desk solutions to Alpha Barnes properties. Users can simply log into the TecWatch online support portal, which enables a technician to remotely control the end-user’s PC and diagnose the problem. TecWatch's online case management system also allows clients to submit cases and search a knowledgebase unique to their applications.

The results:

• TecWatch provides a one-stop shop for all of the IT needs of the company’s more than 250 employees.
  
• Alpha-Barnes saves thousands of dollars on IT management each year.